I have had the "laptop error" for the last couple versions I've played, and the easy workaround was to go to Aunt Nina's place and use the laptop there. (IIRC I think there's also a laptop option in your bedroom at your fancy apartment, and also at Sasha's house if you've played through that far......maybe Julia's house, too?) Anyway, the Nina laptop isn't showing the cosmetics option for the 'new' Christina character. I went into saveeditonline.com and found the variable -- change the value of "DATA > EVENT_CRYSTINE_CHAIN" to 5 and it will prompt you to go speak to Shurik and continue your quest.